How to Use BEACON
Life may at times present us with challenges or problems at home, in the family, or at work. Most of the time we work through these ourselves, or with help from family or friends. Sometimes our problems are especially difficult to manage, or our usual approach does not work.
We often have mixed feelings about asking for help with personal concerns. Tension and worries can begin to take over our lives as we struggle with the problem or try to learn to live with it. Our sleep, work, relationships, and even our health can be affected. Facing personal difficulty is rarely so painful as living with the problem.
When you, or eligible family members, need assistance with a personal problem or difficult situation, contact BEACON.
The Employee Assistance Program is a confidential, voluntary service. When you contact us, information will not be given to anyone else without your knowledge and permission, except as may be required by law in cases of a crime or life-threatening safety concern. The individual does not pay for services provided by BEACON.
BEACON provides assessment, problem-solving counseling, information, support, and referral assistance for a variety of problems. We do not perform diagnostics or treatment. If treatment is called for, we can help you to find and connect with resources. Some concerns that people bring to BEACON include:
- Alcohol/drugs/tobacco
- Stress
- Communication
- Emotion or mood problems
- Anxiety
- Parenting issues
- Couple's issues
- Other relationship concerns
- Dependent care
- Legal/financial stress
- Personal support
You can make an appointment to see a BEACON professional or request more information by calling 1-800-232-2666 between 9:00AM and 5:00PM Eastern Time, Monday through Friday, except holidays. At any other time, if your call is urgent, calling this number will enable you to be connected to an on-call counselor.
When you call BEACON, you will be asked for some basic information, including the name of the company that makes our service available, through you or your family member, the reason for your call, and information to help us schedule your appointment. BEACON has several offices and many affiliate professionals in different locations. We do our best to match your needs with the most appropriate time and location for your appointment. You and your BEACON consultant will work together to decide on and develop a plan to manage or resolve the problem. The choices are yours. BEACON is here to help.
View BEACON's Statement of Understanding (28KB PDF) or Statement of Understanding (3KB HTML).